Shipping policy

Shipping

Names We Keep currently serves customers in the United States. Each personalized item is made to order.

Production time

Personalized production normally takes 1–2 weeks before an order is ready to ship. Production time and shipping time are separate. Orders containing incomplete or unusable personalization may be delayed while we contact the customer.

Fulfillment

We work with a third-party production and fulfillment partner to create and ship personalized orders. Your order may be produced and shipped from outside the United States.

Delivery and tracking

Available shipping services and charges are shown at checkout. Delivery estimates begin after production is complete and are not guaranteed carrier delivery dates. When tracking becomes available, it is sent to the email address used for the order.

Shipping delays

If we cannot ship within the timeframe promised when the order was placed, we will contact the customer with a revised shipping date. The customer may accept the revised date or cancel the delayed order for a full refund.

Address accuracy

Customers are responsible for entering a complete and accurate shipping address. Email alboroinfo@gmail.com immediately if an address needs to be corrected. Address changes cannot be guaranteed after an order enters production or shipment. Additional shipping costs caused by an incorrect customer-provided address may be charged before reshipment.

Lost or damaged shipments

If tracking has not updated for 10 business days, an order is more than 7 calendar days beyond the latest delivery estimate, or a parcel arrives damaged, contact alboroinfo@gmail.com. Include the order number and any relevant photographs. We will review the tracking information and work with the carrier or fulfillment partner to provide an appropriate replacement or refund.